Teamleider Customer Service vacatures bij Bernardus Golf

Team Manager Frontoffice

'B' the difference

Team Manager Front Office

Do you ensure that every guest feels welcome from the very first moment and that the Front Office team operates at its best? Then we are looking for you.

At Bernardus Golf, everything revolves around experience. As Team Manager Front Office, you are the first point of contact for the team and a key link in the guest journey. You combine hands-on operational involvement with leadership and elevate service, structure, and collaboration to the next level.

About Bernardus Golf

Bernardus Golf is one of Europe's leading golf destinations and a regular host of international tournaments, including the Solheim Cup in 2026. In addition to our Championship Course, we offer high-quality facilities, a lodge, and our Michelin-starred restaurant Noble Kitchen. Everything we do is driven by quality, attention, and genuine hospitality.

Your role

As Team Manager Front Office, you lead the Front Office team on a daily basis and are visibly present on the floor. You safeguard service quality, ensure clear processes, and create a positive and professional working environment.

What will you do?

• Lead, coach, and motivate the Front Office team;

• Be responsible for the daily front desk operation;

• Ensure a warm and professional welcome for members and guests;

• Create schedules and monitor staffing levels;

• Optimize workflows and service levels;

• Handle complex questions, reservations, and any complaints;

• Collaborate with other departments such as Golf Operations, Events, and Sales;

• Step in and work on the floor when needed - you are part of the team.

Who are you?

• You are hospitable, resilient, and service-oriented;

• You have proven experience in a leadership role within hospitality, leisure, or front office;

• You communicate clearly and know how to positively engage others;

• You work in a structured way and maintain overview, even during busy moments;

• You are representative and quality-driven;

• You have an excellent command of both Dutch and English, spoken and written;

• Affinity with golf and/or premium hospitality is a plus.

What do we offer?

• A responsible and varied position at a unique location;

• Market-conform employment conditions in line with the Golf industry collective agreement;

• Flexible working hours, including weekends;

• Training and development opportunities;

• Golf privileges and staff benefits;

• Working daily in an inspiring, natural environment.

Interested?

Would you like to work at one of the most beautiful locations in the Netherlands and play a key role in the guest experience at Bernardus Golf?

Please send your CV and a short motivation to quoting Team Manager Front Office .