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Customer Success Specialist Juvoly

• Fulltime
• Leiden , PLNT

As a customer success specialist, you are responsible for supporting and guiding Juvoly's customers.

Job description

As a customer success specialist, you are responsible for supporting and guiding their customers. Specifically, this means:

• Onboarding customers (mainly general practitioners and GP practices)
• Handling questions, feedback, and complaints
• Proactively maintain customer relationships & monitor satisfaction
• Collaborate with sales and product development to translate customer feedback into improved services

What is expected of you

• You are sociable and have good communication skills
• You are good at planning
• You have a proactive attitude
• You have an eye for customer satisfaction and experience in a customer-oriented position (help desk, sales, hospitality, etc.)

What does Juvoly offer?

• Salary: €3,000 - €3,500 gross per month + travel expenses & vacation allowance
• 31 vacation days
• Option to work from home one day per week
• Fun team outings
• Sweet office dogs

About Juvoly

Juvoly is a fast-growing Dutch AI startup with one mission: to make healthcare more enjoyable and efficient by reducing the administrative burden on healthcare providers. They achieve this goal by developing innovative software solutions based on our own AI models, which run on our own hardware. Juvoly has been around for two years now and is the market leader in speech recognition software for general practitioners. In the coming year, the startup will expand into other healthcare domains, such as hospital care and mental healthcare. They need you to help them do that!

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