Service Delivery Manager vacatures in Berkel en Rodenrijs

Regional IT Manager (RIM)

• , South Holland, The Netherlands
• IT, Software & Digital
• Experienced Professionals
• 12521

Lead Local. Impact Global. Your IT Leadership Starts Here.

We are looking for the Regional IT Manager in , Netherlands. In this role, you ensure and coordinate IT Delivery services for all users in global business unit organizations. You are the contact person for all local stakeholders, managing your team of internal staff, contractors, and service providers.

This role includes extensive communication with business stakeholders and leading various IT Delivery efforts. You would represent Global IT to our end users, providing necessary support and lead the Onsite IT team. We are seeking a hands-on, diplomatic but firm leader who strives for excellence.

This full-time position is available as soon as possible.

What You'll do

As Regional IT Manager, you oversee IT Delivery services for our end users, making you the responsible local contact person for all IT-infrastructure related topics. You are the functional and direct team lead for all IT personnel, including hiring and especially the further development of the team, while focusing on the end user experience. You are a direct contributor and responsible for local and global Business and IT projects. Finally, as one of the Regional IT Managers in EMEA, you work in close collaboration with peers in different locations as well in close contact with our Global IT.

Your key responsibilities include:

• Manage, organize, and further develop IT Delivery services to the global business unit, aligned with Global IT standards and processes.
• Collaborate and maintain close relationships with key business and Global IT stakeholders.
• Own and enhance the end-user experience with IT support and infrastructure.
• Guide the IT Delivery team with team members across the globe (primarily 2nd level support).
• Ensure proper implementation of Global IT projects.
• Coordinate and cooperate on IT projects and tasks (including change management, end-user communication, team management, and cross-functional collaboration) with a focus on global business unit requirements.
• Ensure IT compliance through regular monitoring and correction of IT processes; manage IT demands.
• Handle local contract and provider management for all IT services, including coordination of external IT service providers, performance and cost monitoring, and annual IT budget planning.

What You'll Bring

• University degree (at least B.Sc.)) in IT, Engineering, or Science and 4-5 years of proven leadership experience in a globally oriented IT team.

• Ability to work and build networks in matrixed cross-functional environment.

• Strong knowledge of IT client infrastructure environments, including relevant technologies and innovations, with the ability to communicate IT services in business-friendly language.

• Fluent in English, both written and spoken, with excellent communication skills.

• Flexible and willing to travel occasionally.

What's In It for You

This unique opportunity will shape the future of Hilti's growing location in . You will have the chance to build up the new teams as part of Hilti's strategy and contribute to our purpose of Making Construction Better.

Our office in en Rodenrijs, near Rotterdam, is a multicultural workplace, where our teams are working together with a shared set of values and goals.

Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's

a great way to find the right match for your ambitions and achieve the exciting career you're after.

We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It's how we find the right fit and further our teams personally and professionally.

Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Join us in making construction better

For further questions, please feel free to contact Igor Chernov , IT Service Delivery Manager EMEA or Monica Garcia-Santos , Talent Acquisition Business Partner, .

Learn more about us: https://careers.hilti.group/en

Hilti is an equal opportunity employer

Explore your strengths

Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills

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