Service Delivery Manager vacatures bij Mettler Toledo

NL

Onze inzet

Jouw talent

Service Administration Specialist (Thai Speaker)

Desired Outcomes:

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI's) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

Competencies:

Excellent analytical, interpersonal & communication skills

Highly customer & business oriented

Self-starter with a proactive approach

Strong interpersonal skills and influencing ability

Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive

Innovative to challenge conventional practices and suggest better approaches

Passionate to be tenacious and resilient

Strong attention to detail

Solution driven mindset

Technical Skills, Knowledge and Experience Required

Mandatory:

Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree

Fluent in English. Knowledge of other Asian languages an added asset

A good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and calls.

Technical Skills, Knowledge and Experience Required

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English. Knowledge of other Asian languages an added asset.
• A good team player with ability to work cross culture and function.

Preferred:

• Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity.

Bekijk een 'dag uit het leven' van een medewerker van METTLER TOLEDO. Waar je ook werkt in dit bedrijf, de teamsfeer komt altijd naar voren. METTLER TOLEDO is misschien wel de plek waar jij thuishoort!

Let's Connect

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We zijn een werkgever die gelijke kansen biedt en we hechten veel waarde aan diversiteit in ons bedrijf. We nemen kandidaten in overweging zonder rekening te houden met ras, huidskleur, religie, geslacht, leeftijd, nationale afkomst, invaliditeit, seksuele geaardheid, genderidentiteit, genetische informatie, beschermde veteranenstatus of enige andere beschermde classificatie. Lees meer over jouw EEO-rechten als sollicitant volgens de wet.

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